Privacy Policy | Yau Lok — Senior Living Residence, Hong Kong

1. Introduction

Yau Lok ("we", "us", "our") operates a senior lifestyle residence at 11 Old Peak Road, The Peak, Hong Kong. We take the privacy of our residents, enquirers, and website visitors seriously, and we handle personal data in accordance with the Personal Data (Privacy) Ordinance (Cap. 486) of Hong Kong ("PDPO").

This policy explains what personal data we collect, why we collect it, how we use it, and what rights you have in relation to it. If you have questions not answered here, you are welcome to contact us at [email protected].

2. Data We Collect

Information you provide directly

Name, email address, and telephone number (via our enquiry form or telephone contact)
Message content submitted through the website contact form
Dietary preferences and personal notes provided by or for residents
Family contact details provided in connection with a residency arrangement

Information collected automatically

Browser type, IP address, and pages visited (via analytics cookies, if consented)
Cookie preference choices stored in your browser's local storage

We do not collect sensitive personal data such as health records, medical history, or financial information through this website.

3. How We Use Your Data

We use personal data for the following purposes:

To respond to enquiries about our living arrangements
To arrange and manage residency at Yau Lok
To communicate with residents, family contacts, and prospective residents
To improve our website and understand how visitors use it (analytics, where consented)
To comply with applicable legal obligations under Hong Kong law

The legal bases for processing are: performance of a contract or pre-contractual arrangement (residency enquiries), our legitimate interests in operating the residence safely and effectively, your consent (marketing communications and analytics cookies), and legal obligation (compliance with PDPO and other applicable regulations).

We do not send marketing communications without your prior consent. You may withdraw consent at any time by contacting us.

4. Data Sharing

We do not sell personal data to third parties. We may share data in limited circumstances:

With service providers who assist with website hosting or analytics, under strict data processing agreements
With family contacts named by a resident, where the resident has given consent
With government authorities or regulators where required by law in Hong Kong

5. Data Retention

Enquiry data from website forms is retained for up to 24 months unless a residency is established, in which case it forms part of the residency record. Residency records are retained for seven years after the arrangement ends, in line with standard commercial practice. Analytics data (where consented) is retained for up to 26 months.

6. Data Protection

We take reasonable technical and organisational measures to protect personal data against unauthorised access, loss, or disclosure. These include:

Secure HTTPS connections for all website data transmission
Access controls limiting who within our team can view personal records
Regular review of data handling practices

In the event of a data breach affecting your personal data, we will notify you and the Office of the Privacy Commissioner for Personal Data (PCPD) as required under the PDPO.

7. Cookies

Our website uses cookies to remember your consent preferences (essential) and, where you agree, to collect anonymised usage data (analytics). You can manage your cookie preferences at any time by visiting our Cookie Policy page. Withdrawing consent for analytics cookies does not affect the functioning of the site.

8. Your Rights Under the PDPO

Under Hong Kong's Personal Data (Privacy) Ordinance, you have the right to:

Request access to personal data we hold about you (Data Access Request)
Request correction of inaccurate personal data (Data Correction Request)
Withdraw consent to the use of your personal data for direct marketing
Lodge a complaint with the Office of the Privacy Commissioner for Personal Data (PCPD)

To make a Data Access or Correction Request, please contact us in writing at [email protected]. We will respond within 40 days as required under the PDPO. A reasonable fee may apply to data access requests.

The PCPD can be reached at: Enquiry Hotline: +852 2827 2827 or via pcpd.org.hk.

9. Third-Party Links

Our website may contain links to external sites (such as Google Maps). We are not responsible for the privacy practices of those sites. We encourage you to read their privacy policies before providing any personal data.

10. Children's Privacy

Yau Lok's services are designed for adults aged 18 and over. We do not knowingly collect personal data from individuals under 18. If you believe we have inadvertently collected such data, please contact us so we can delete it.

11. Policy Updates

We may update this policy from time to time to reflect changes in our practices or applicable law. When we do, we will update the "Last Updated" date at the top of this page. Continued use of our website following an update constitutes acceptance of the revised policy.

12. Contact

For any privacy-related questions or to exercise your data rights, please contact:

Yau Lok
11 Old Peak Road, The Peak, Hong Kong
Email: [email protected]
Telephone: +852 2381 6094